Dell: 2017 Brand Report Card

Dell offers one of the best and most diverse laptop lineups on the market, with affordable Inspirons, sturdy Latitude business laptops, premium XPS Ultrabooks and Alienware gaming rigs. The high-end machines did great in our reviews, while most of the mainstream and budget systems were acceptable, but unexciting.

Dell's tech support is mediocre, but its excellent warranty covers shipping costs on all laptops when you need to send them in for service, and it offers a slew of extension options.

Dell’s Key Strengths

• XPS: The XPS 13 are still as great as they’ve ever been, with drool-worthy InfinityEdge displays, comfortable keyboards, wonderful build quality and long battery life.
• Alienware: Arguably the best gaming laptops in the business, Alienware pushes the envelope with high-end performance, gorgeous designs and cutting-edge features like an OLED display.
• Great warranty: If you need to send in your laptop during the one-year factory warranty period, Dell will cover the shipping costs in both directions.

Dell’s Main Weaknesses

• Forgettable low-end and business models: No Inspiron, Vostro or Latitude earned a score higher than 3.5 or received an Editor’s Choice award.
• Mediocre tech support: Support reps didn’t know basic information about the company's preloaded software and kept us on hold for a long time.
•